Overview

In a world where customer experience (CX) is the ultimate differentiator, our event is your passport to understanding the blueprint for powering connected customer conversations and creating deeper and exceptional customer bonds.

In an interconnected world, businesses are looking to engage with their customers with greater trust, personalization, and empathy. With Exotel’s connected customer conversation platform consisting of a gen-AI powered omnichannel cloud contact center, WhatsApp for Business platform and bot, you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions at scale.

In a landscape where one bad customer experience can shake the foundations of your success, we invite you to witness the Customer Experience Revolution along with the top 40 delegates from the leading BFSI businesses in Kenya.

• Topic of the presentation by Sachin Bhatia - ‘Discover the power of genAI in building deeper customer bonds in BFSI - How it is helping enterprises like yours’ - Sachin Bhatia, Co-founder & Chief Growth Officer, Exotel
• Panel Discussion topic - ‘Expectations from AI in the customer experience space to deliver automated yet humanized experiences’